User Profiling

An Introduction

Making the decision to move to unified communications impacts everyone in an organisation. For some it will mean a real change in the way they work. Selecting the right device to meet their needs is critical to the adoption of unified communications and ultimately to the success of any UC project.

There are many different devices available for, so working out which is the right device can be a daunting challenge. This is why user profiling is vital to ensure the successful adoption of your UC solution.

The trick is to try and categorise your users by identifying the type of role they fulfil. Users typically fall into one of the following categories:

  • Desk-based
    Users who spend the vast majority their time at a fixed work station.
  • Mobile
    Users who spend a lot of time on the road or working from different locations.
  • Home
    Users who work from home but need to work as though they are in the office.
  • Executives
    Users who require connectivity to multiple devices and demand high performance.

Once you have categorised your users, you need to drill down into how they communicate. Start by asking questions such as:

  • How long do they spend on the phone?
  • Whether they need to move away from their desk whilst on a call
  • What wearing style suits them best?
  • How noisy is their work environment?

Armed with answers to these type of questions, you can start to identify which devices will suit your people best.

Next week we’ll focus on the Desk-based worker profile, look at how to define their needs and find the right device for them.

If you are considering deploying a Unified Communications solution, call us to take advantage of our user profiling services. If your users are properly equipped, they will be happy, your unified communications project will be a success and will help your business thrive. For more information about user profiling or Unified Communications call our team: 0844 477 1622 or email: sales@com-solutions.co.uk

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to: competition@com-solutions.co.uk

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