Archives for the month of: March, 2015

I dread having to call customer services. It often feels like it’s a contradiction of terms! After the confusion of navigating a myriad of options and the frustration of the long wait for the next available agent, the last thing I want is to battle to clearly hear the agent and make myself understood over the background noise of the call centre.

Satisfied customers don’t have to repeat themselves, don’t struggle to hear you and feel listened to.

Do you deliver a positive conversation experience? Using noise cancelling headset technology always helps.

Investing in a headset with a noise cancelling microphone eliminates virtually all background noise from being transmitted to the caller, helping the customer understand what you are saying. In addition, using a headset with two ear pieces is an effective way for you to block out background noise so that you can focus on your call.

What’s the bottom line? Investing in the right headset will deliver better customer service and increase your concentration and efficiency by ensuring clear two-way conversation.

For fewer misunderstandings, clearer communication and happier customers, call us to discuss what’s best for your needs – the secret’s in the headset.

Click here to see our top 3 noise cancelling headsets

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soundshieldAviva, the UK’s largest insurer, has called for a clampdown on spurious industrial deafness claims. Eight in ten claims for industrial deafness fail to demonstrate a link to workplace related hearing loss. Since 2012 legal fees paid to claimant lawyers totalled £5.5m in stark contrast to the £1.2m paid out for genuine claims. If it’s costing them, it’s costing you!

As an employer, help is at hand to protect you against the increasing ‘ambulance chasing’ claim culture.

Polaris Soundshield 4G has an inbuilt reporting system which provides feedback on the noise levels that your staff are being exposed to. The sound data generated by its Soundstat software can be uploaded to your PC on demand. Data is collected every minute so you can easily demonstrate industrial sound compliance and identify any extraordinary noise events.

To easily and effectively demonstrate that you are adhering to the Noise at Work Directive  and providing your staff with the best acoustic safety possible choose Polaris Soundshield 4G.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic safety.

shock waves

Did you know that Aviva, the UK’s largest insurer:
* Recently reported a four-fold increase in the number of claims for workplace noise-induced hearing loss since 2009
* Has paid out £1.2m in compensation since 2012
* Responded to 11,000 claims in 2014 alone.

The rapid growth in the number of call centres and the increased use of headsets in today’s office environment is a major contributing factor.  Never before have there been so many people exposed to ‘noise’ at close quarters.

Hearing damage is caused by long-term noise exposure or the incidence of acoustic shock syndrome. Acoustic shock syndrome occurs when a headset user is exposed to a sudden and unexpected loud noise or high pitched sound, such as interference, misdirected faxes, power supply failures, alarms and sirens or malicious calls. Headsets in themselves do not protect against the random and sudden nature of high pitched noises that cause acoustic shock.

To protect your hearing from such incidents you need a ‘barrier’ device such as the Polaris Soundshield 4G.  The Soundshield 4G is a protective device which sits between your phone or PC and your headset.  Its shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear, while delivering excellent voice quality and crystal-clear intelligibility.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic safety.

Julie Watling, founder and Director of Communications Solutions UK, reflects as the Company celebrates 15 years in business.

“I never imagined when I set up my business that 15 years later Communications Solutions UK would be providing leading-edge technology solutions to a broad range of businesses across the UK and Europe.

Communications technology has changed significantly over our years of trading. In 2000, wireless technology had not been invented and telephone headsets were only used by receptionists and call centres. As work practises have changed and using a PC has become an integral part of the working world, our offering has grown and changed considerably.

Today in addition to offering over 250,000 products through our web shop (https://www.com-solutions.co.uk/) , we offer a full range of services from acoustic safety and Unified Communications to hosted telephony solutions and customised company web portals. Our approach has become increasingly holistic, providing a complete business environment where phone and IT requirements are integrated. This integration, commonly known as Unified Communications delivers an effective solution to the communications challenges of juggling the variety of devices and media in today’s office environments.

As flexible and mobile working is becoming increasingly desirable, we are helping our customers create their business ecosystems wherever they are – seamlessly transferring between mobile, home and office. We successfully achieve this using cloud based phone systems integrated with tools such as Microsoft Lync and Office 365.
Though we’ve grown, our core values have not changed. Our commitment is still to be a listening and responsive team whose expertise, professionalism and integrity ensure that our customers’ communications technology needs are successfully met.  I owe a big thank you to my staff who have provided and continue to provide that dedicated support for which we are known.