Archives for the month of: January, 2016

dispelling-mythsAs a headset wearer you are vulnerable to acoustic shock. Acoustic shock is an incident caused by a sudden, unexpected loud or high pitched sound via a headset. These sounds include alarms or sirens, fax machine dial tones, faulty telephone lines, system feedback or interference, or malicious calls. Here are some common myths about acoustic shock.

Myth 1: I cannot get acoustic shock from sounds below 118 dB

Wrong! Research from Australia and Denmark suggests that the current recommended safeguard limit of 118dB will not prevent all instances of acoustic shock damage. An acoustic incident triggering an acoustic shock is frequently a tone at the level of 82 to 110 dB. Thus, the 118db safeguard limit will not protect you from acoustic shock.

Myth 2: My headset protects me from acoustic shock

Wrong! The average human pain threshold stands at 110dB, making any noise above 110dB painful for the person subjected to them. Levels up to 118dB are allowed by headset noise limiters, making you susceptible to acoustic shock incidents.

Myth 3: The Noise at Work Regulation protects me from acoustic shock

Wrong! Not all USB and PC headsets have the same 118dB cut off as telecom headsets do. PC headsets are outside of the standard telecom legislation used for traditional contact centre headsets. Some PC headsets comply with the 118dB upper limit. Some do not. If you are using USB headsets it is vital that you check the equipment that you are using to safeguard your hearing long term.

Myth 4: Noise at work amplifiers protect me from acoustic shock

Wrong! Noise at work amplifiers will only ensure you comply with the average 85dB sound exposure over an 8 hour working day. Most amplifiers will let sounds up to 118dB through, meaning you could be subjected to an acoustic shock incident.

Myth 5: Acoustic shock will not have long lasting effects

Wrong! Acoustic shock is a very serious issue. Symptoms vary from temporary impairment such as pain, hearing loss, nausea, headaches and loss of balance to more serious and long-term issues such as tinnitus or hypersensitivity to everyday sounds. Sufferers can also experience fatigue, panic attacks and anxiety for many months after an acoustic shock incident.

Need more information? Click here to learn more on how to safeguard yourself and your staff against acoustic shock.

To arrange a trial or demonstration of equipment that will protect your hearing, call us now on 0118 920 9420 or email us at info@com-solutions.co.uk.

We look forward to hearing from you.

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frustrated_woman 2 with borderIf your business is struggling with slow broadband, let us upgrade your business to fibre broadband – it’s fast, robust and reliable.

Changing to fibre broadband will give your business at least 4 times quicker download speeds than traditional broadband, increasing your productivity and cutting costs.

Let your business benefit from fibre broadband with:

  • Superfast data speeds – download speeds of up to 80 Mbps and upload speeds of up to 20 Mbps
  • Faster connection
  • Quicker access to cloud services
  • Greater reliability and performance
  • A business-only service ensuring better connectivity
  • A future-proof service.

For a free, no obligation quotation, or to discuss how we can help get your business ‘up to speed’ all us now on 0118 920 9420 or email us at info@com-solutions.co.uk.

We look forward to hearing from you.

If you are considering how using Cloud services can benefit your business then let us introduce you to our customer Horizon Digital Sound & Vision. They decided to embrace change and have not looked back.

“Sharing data via the cloud is transforming how we do things. As I get my head around it, I can see more potential improvements and cloud based data storage is a revelation!” Les, Horizon

Horizon Digital Sound & Vision are a family run business supplying aerials, satellite systems and digital home entertainment systems across the South of England.

When they approached us for help, their phone and IT systems were no longer supporting the smooth running of their business, resulting in inefficiency and frustration.

They were at a crossroads – fix what they had or try something new. Horizon were clear that they wanted a solution that was cost-effective, required minimal investment and would be future-proof.

For the complete transformation that they needed we agreed that a combined solution using hosted telephony and Microsoft Office 365 was the way forward. This would reduce their operating costs and provide a phone and IT service that was fully customisable and always up-to-date.

Updating their phone system

 A Cisco hosted system as a pay-monthly subscription service using a broadband line gave them ultimate flexibility. This feature-rich system provided them with the tools to deliver a professional and efficient call experience to their customers.

Transforming their IT system

Having been plagued with on-site server problems, Horizon saw the advantage of moving to Office 365, a hosted pay-monthly subscription IT service. The benefits of Office 365 included data security, automatic software updates and the flexibility to share information both in the office and remotely on any device.

“The day to day running of the business has been transformed. When we trialled Office 365, our engineers offered to pay for it personally if we had chosen not to have it! They liked accessing their diaries, emails, and files from anywhere at any time from not only their work laptops, but iPhones and even their home computers too – this helped with the smooth running of the business and helped them manage their own time and customers more efficiently.” Sara, Horizon

To read the full case study click here.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk to discover how your business can benefit from migrating to the Cloud.

Research by the Cloud Industry Forum indicated that during 2015, over 4 in 5 UK organisations used at least one Cloud service. This year more small and medium businesses are planning to make the transition to the Cloud and for good reason.

Here are five good reasons why you should be considering it too:

Freedom: You can access your phone service, data, software, servers, and emails from anywhere at any time and on any device. All you need is an internet connection. This delivers your business significant flexibility and increased productivity.

Agility: You can easily scale your system up and down to suit your changing business needs. A responsive IT infrastructure allows your business to be agile.

Economy: Your savings will be significant. Cloud computing hugely reduces capital and infrastructure costs. Once set up, you will only pay for what you use on a monthly subscription basis which includes ongoing support and maintenance.  In addition, upgrades are automatic and free so you are futureproof at no extra cost. All this means that your IT costs are predictable and manageable.

Continuity:  Most SMEs don’t have an effective disaster recovery and continuity infrastructure in place. With cloud computing you can have peace of mind that if disruption or disaster strikes then your business continuity will be guaranteed. Your data and applications are safely stored and managed so you don’t have to worry.

Security: Ensuring the security and integrity of your data is a top priority. Your system is hosted in secure data centres using leading edge encryption and authentication technologies to protect your data and applications.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk to discover how your business can benefit from migrating to the Cloud.