The rapid growth in the number of call centres and the increased use of headsets in today’s office environment is a major contributing factor to noise induced hearing loss and acoustic shock incidents.

Contact centre agents of a major European Bank were experiencing acoustic shocks caused by sudden and unexpected loud noises/shrieks coming through the telephone network to their headsets.  These incidents occurred intermittently across all the Bank’s contact centres over several months.  Contact centre agents experienced a range of symptoms from mild headache to severe nausea or neck and ear pain.

The situation became so serious that the trade union threatened to stage a walk-out if the Bank’s management didn’t resolve the problem.

After trialling all the global brand headset amplifier products that claimed to suppress acoustic shrieks with no success, their network provider recommended us as the European distributors of an Australian acoustic protection device called Soundshield. We installed a 16 seat trial at the most badly affected site. During testing, the Soundshield eliminated all unsafe acoustic shrieks and provided the Bank with sound exposure graphs to demonstrate the noise levels that staff were exposed to.

The Bank was delighted with Soundshield’s performance and deployed Soundshield across all their contact centres nationwide. All acoustic shrieks and shocks have been eliminated, staff are protected and sound exposure records are kept. Acoustic safety is now guaranteed and staff, unions and management have complete confidence in the protection that Soundshield gives them. To read the complete case study click here.

Try Soundshield for yourself – request a demo or trial

Soundshield 4G is a protective device which sits between your phone or PC and your headset.  Its shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear, while delivering excellent voice quality and crystal-clear intelligibility.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic Safety.

To know more and have a free demonstration or trial of Soundshield call us now on 0118 920 9420 or email us at info@com-solutions.co.uk

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