Most headsets these days carry a minimum 2-year manufacturers’ warranty. When it comes to ‘out of warranty’ repairs the situation is very clear. None of the global headset manufacturers provide a repair service, supply headset spares or endorse any third party repair organisation.
Therefore, using third party repaired headsets represents a clear risk to your business, since neither the performance nor the safety of these products can be guaranteed. Putting the health of your staff at risk and jeopardising the value of your brand reputation could turn out to be a costly mistake. Read Plantronics’ white paper on the High Cost of Repaired Headsets.
Whilst routinely replacing consumable items such as ear cushions or voice tubes is recommended for keeping your headset in good working order, making physical changes to replace damaged headset parts carries a number of risks.
- There are NO genuine headset spares available to third party repairers. Any repaired headsets will be fixed with ’second hand’ parts. This is why you will be offered ‘trade-ins’ and ‘buy backs’ by some organisations to replenish their spares supply.
- No third party repair is endorsed by any headset manufacturer. Therefore you will be unable to obtain a Certificate of Conformity. This is important as it means that you do not have the peace of mind that the headset has been repaired to the same standard as when it was manufactured.
- If your staff experience an acoustic incident with a repaired headset, you will be liable. You will have invalidated the terms of the manufacturers’ warranty.