Archives for category: Headsets

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Call centres can be incredibly busy and noisy places to work. This means that it’s sometimes difficult to hear what is being said to you on the phone. Investing in a headset with two ear pieces (also known as binaural/duo) is a great way of blocking out unwanted background noise and office chatter.

Don’t just take our word for it. Georgina from a leading travel company told us:

“Having a binaural headset really is 10 times better! Everything is now really clear the whole time and I don’t keep asking callers to repeat themselves! Yes, still comfortable too, but mainly it’s made such a difference with being able to hear the customer properly- thank you!” – Georgina, Customer Services, Travel Company

Increase your concentration and efficiency by ensuring that you hear every word the caller says on the other end of the line. Become more productive, more focused and more customer friendly.

Contact us for the best prices, more information or if you want to trial a binaural headset.
sales@com-solutions.co.uk or 0118 920 9420

 


Updating your technology with noise-cancelling headsets gives you an immediate ROI by increasing your client care and ensuring that your agents perform at their peak efficiency.

Call us on 0118 920 9420 or email us at sales@com-solutions.co.uk for the best prices or more information.

Our Top 3 Binaural Headsets

Polaris Soundpro Binaural Headset

Plantronics CS 520 Binaural Headset

Jabra 9450 Binaural Headset

Read part one to find out how to stop unwanted background noise reaching your callers.

All prices exclude VAT.
Discounts are available for multiple purchases.

Benefit from noise cancelling headsets.

Speak with our advisers today.

0118 920 9420

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In the last email we focused on mobile users, this time it’s the turn of office based executives. Typically they are looking for a wireless headset of the highest quality, with a stylish design and connectivity to multiple devices. Below are our top choices for the executive user:

If you are considering deploying a Unified Communications solution, we can offer user profiling services to make sure your business gets the right device to every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email sales@com-solutions.co.uk

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to: competition@com-solutions.co.uk

In our last UC newsletter we talked about how to categorise users. This week we’re going to look in more detail at the Desk-based user profile and the devices that best suit their needs.

The desk based user spends the majority of their day at a fixed work-station and requires headset connectivity with either a deskphone or a PC softphone via USB. Many offices these days tend to be busy and open plan, so assessing the background noise level is a factor in choosing your headset.

Noise cancelling is a must to reduce the amount of noise transmitted to the caller, ensuring calls are kept confidential. If noise levels are particularly high a 2-eared design may be preferable to block out background noise for the headset user.

Another consideration is mobility. If staff need to multi-task and move around the workplace whilst on the phone, a wireless headset can be invaluable.

Below are our recommended headsets for various combinations of the above considerations:

For details on these headsets follow the links below:
Sennheiser SC 60
Plantronics Blackwire C710
Jabra PRO 9450 Duo

If you are considering deploying a Unified Communications solution, call us to arrange a user profiling consultation. This way you make sure your business gets the right device for every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email sales@com-solutions.co.uk

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to: competition@com-solutions.co.uk

With an increased focus on acoustic safety and comfort in the workplace, Contact Centre and Workplace Safety Managers need to effectively and consistently monitor the noise levels that their contact centre agents’ are exposed to through their headsets.

The Soundshield 4G runs noise exposure software called Soundstat. This software enables the capture of noise data, its analysis and reporting in a user friendly way.

This benefits long-term hearing health and if an acoustic incident takes place, managers are equipped to investigate the event by easily reviewing the captured noise data.

Soundstat software runs on a PC and is captured by every Soundshield device. The data can easily be converted into graphs that display:
Dosimety example for website

-date and time
-noise exposure levels
-potential acoustic incidents
-input source
-output more
-individual user information

We love this poems on headsets! Maybe its time for you to get a new headset?

This headset doesn’t fit quite right,
The wire is tangled; the spring’s too tight.

The speaker’s screaming in my right ear,
Making it hard to say what I hear.

Making it hard to say what I write,
Tying my ears down good and tight.

Straitjacketed by this little mike,
I know what a schizophrenic’s life is like.

Hearing little voices inside my head,
A little voices repeating what I just said.

Am I crazy? My thoughts are about shot.
This little headset’s got my mind in a knot.

This serial killer has got to go,
Become a milquetoast average Joe.
You could say my head’s not screwed on right,
Time for a headset that’s not so tight.

A new point of view that’s out of sight.
Straight from one that’s wrapped too tight.

How can I get a new point of view?
Trade in this headset for an array mike that’s new!

The Soundshield 4G is a protective device which sits between your phone or PC and your headset. Its Shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear.

How can you benefit from Soundshield 4G’s other features?

Soundshield provides the best acoustic protection and comes equipped with a range of other useful benefits.

Ergonomic Colour Touchscreen

 
Ergonomic Colour Touchscreen

The user friendly ergonomic colour touchscreen lets you easily change your settings to provide you with a simple and intuitive control interface. It shows you the volume control, microphone level, tone, display, mute and the PC to Desk-Phone switcher buttons.

For call quality that is like sitting ‘face-to-face’ with your caller, Soundshield uses HD Wideband to deliver excellent voice quality and intelligibility.

Soundpro Headset

Soundpro Headset

To demonstrate that you are adhering to the Noise at Work Directive and providing you and your staff with the best acoustic safety possible, Soundshield provides Sound Data Analysis. This is achieved through Soundstat software which lets you read and analyse data easily. Data is collected every minute so you can demonstrate compliance and identify any extraordinary noise events.

Dosimety example for website

Need more information?

Learn more on how to safeguard yourself and your staff from acoustic shock. Call us to arrange a trial or demonstration of Soundshield.

Have your own say!

Have you been affected by an acoustic shock incident? Would you share your experience for the benefit of other readers? Please tell us your story.

Follow the link to learn more about Acoustic Safety:

http://www.com-solutions.co.uk/m4n?oid=acoustic-safety

Wireless technology represents the future of computer and internet connectivity.  A wireless network transmits information by radio and microwave signals. Other than the fairly obvious advantage of not having to faff around with cables there are numerous other advantages that wireless technology holds. Lets take a look at 4 wireless devices that can help you be more efficient, productive and connected.

Wireless Headsets:

sennheiser-wireless

If you work in an environment where you continuously take and make calls, such as a call centre, then being tied to your desk can be very frustrating. What’s more, it is unhealthy for you. By adopting a wireless headset, you aren’t stuck in the same position all day. You can get up, stretch your legs, move about and this not only gives you a bit of exercise, but it relieves the strain of the day. Wireless headsets increase production and create better time efficiency on each call because you will be able to look up the information you need while still on the call. Thus, a wireless headset will improve your satisfaction, as well as that of customers.

Wireless Acoustic Shock protection:

Soundshield wireless picture

If you are using a wireless headset on a regular basis it is vital that you protect yourself from Acoustic Shock and other possible hearing damage. The Soundshield Wireless is unique in this aspect. Offering you a wireless headset which comes with its previously mentioned benefits, the Soundshield device intelligently analyses sounds before they reach the ear of the headset user and removes any loud and high pitched sounds. This provides you with reassurance and comfort.

Wireless Keyboard and mouse:

25e88d7a719ddc5b1bce073a4227bfbd

Wireless keyboards and mice are a key player in improving office ergonomics. The lack of cables and wires helps you maintain the required distance between the screen and the seating. When the PC is not being used, these devices can easily be removed to supply more space. Furthermore, if you are a flexible worker, wireless keyboards and mice allow you to use them on more than one PC saving you space and money.

Wireless Printer:

When looking into the benefits of a wireless printer the lack of cables plays an important role. While a wired printer has limited placement options as it needs to be sat near a plug, a wireless printer has no such limitations. If office space is scarce then this is particularly attractive. Mobile printing is another great benefit as many wireless printers can be connected with any smartphone or tablet within the network. So if a meeting runs over, the weekly status report can quickly be printed on a different device.